1. SHIPPING POLICY

At House of Dhira, every order is packed with care and dispatched as quickly as possible.

1.1 Order Processing
- Orders are processed only after successful payment confirmation.
- Orders are generally dispatched within 2–5 business days unless otherwise mentioned on the product page.
- During launches, festive seasons, or sale periods, dispatch may take slightly longer.

1.2 Delivery Timeline
Estimated delivery after dispatch:
- Chennai (Local): 1–3 business days
- Tamil Nadu: 2–5 business days
- South India (Karnataka, Kerala & Andhra Pradesh): 3–7 business days
- Other locations may take additional time depending on courier availability.

1.3 Shipping Charges
Shipping charges are calculated based on the total package weight.
It will be auto calculated during checkout.

Shipping charges are subject to revision without prior notice.

1.4 Delivery Delays
While we strive to deliver on time, delays caused by courier companies, weather conditions, natural calamities, strikes, or other unforeseen circumstances are beyond our control.

2. REFUND, RETURN & CANCELLATION POLICY

We request customers to carefully review their order before completing the purchase.

2.1 Cancellation Policy
- Orders cannot be cancelled once payment has been successfully completed.

2.2 Returns
We do not accept returns or exchanges for:
- Change of mind
- Incorrect size selected by the customer
- Colour preference
- Personal preference

Please refer to the size guide before placing your order.

2.3 Refunds
Since all purchases are final:
- No refunds will be issued once an order has been placed and paid for.

2.4 Damaged or Incorrect Products
If you receive:
- a damaged product,
- a defective product, or
- an incorrect item,

please contact us within 48 hours of delivery with:
- your order number,
- clear photographs of the product,
- photographs of the packaging.

After verification, we will provide a suitable resolution at our discretion.

3. TERMS & CONDITIONS

By accessing or purchasing from House of Dhira, you agree to the following terms.

3.1 Payments
- We accept online payments only.
- Cash on Delivery (COD) is not available.
- Orders are confirmed only after successful payment.

3.2 Product Information
We strive to ensure that product descriptions and images are accurate. However:
- Slight colour variations may occur due to photography and screen settings.
- Minor variations in weave, texture, print placement, or measurements are natural characteristics of handcrafted garments.

3.3 Pricing
- All prices are in Indian Rupees (INR).
- Prices may change without prior notice.

3.4 Order Acceptance
House of Dhira reserves the right to refuse or cancel any order due to:
- pricing errors,
- stock unavailability,
- suspected fraudulent transactions,
- incorrect customer information.

In such cases, any payment received will be refunded.

3.5 Intellectual Property
All content including:
- photographs,
- product designs,
- logos,
- graphics,
- text,
- branding,

belongs exclusively to House of Dhira and may not be copied or reproduced without written permission.

3.6 Limitation of Liability
House of Dhira shall not be liable for indirect or consequential damages arising from the use of this website or its products, except where required by applicable law.

3.7 Governing Law
These Terms are governed by the laws of India. Any disputes shall fall under the jurisdiction of the courts in Chennai, Tamil Nadu.

4. PRIVACY POLICY

Your privacy is important to us.

4.1 Information We Collect
When you place an order, we may collect:
- Name
- Mobile number
- Email address
- Shipping address
- Billing address
- Payment information (processed securely through payment partners)

4.2 How We Use Your Information
Your information is used to:
- process your order,
- arrange shipping,
- communicate order updates,
- respond to customer queries,
- improve our services.

4.3 Data Protection
- We do not sell, rent, or trade your personal information to third parties.
- Information is shared only with trusted partners such as payment gateways and courier companies to complete your order.

4.4 Marketing Communication
With your permission, we may occasionally send updates regarding:
- new launches,
- exclusive collections,
- offers,
- promotions.

You may opt out at any time.

4.5 Cookies
Our website may use cookies to improve browsing experience and website performance.

4.6 Contact
If you have any questions regarding our policies, please contact House of Dhira through the contact details provided on our website.